FAQs

Our video platform is compatible with all browsers and devices such as

• Google Chrome   • Firefox   • Safari   • Microsoft Edge

After logging into the Client portal, from the side menu, select "Booking Details" and click the action button to view the Pin number.

After logging into the Client portal, from the side menu, select "Booking Details" and click the action button to add an additional participant. You will be required to enter the User type, Name of the participant, Mobile number, and email address.

After logging into the Client portal, from the side menu, select the "Scheduled Video" Spoken/ Non-Spoken booking option to create a new booking.

And fill in the 'Appointment details' i.e., Appointment Date and Time, Duration, Language Required and Service User Information etc. and click Submit.

Upon submission, you will receive a 'Booking Acknowledgement' email with a Pin number and Joining instruction.

To cancel a booking, you can call our Customer Services team at 0330 2020 270 or email us on bookings@empire-groupuk.com

To edit a booking, you can call our Customer Services team at 0330 2020 270 or email us on bookings@empire-groupuk.com

After logging into the Client portal, from the side menu, select "Booking Details" and enter the Booking Reference number into the search box.

You can call our Customer Services team at 0330 2020 270 or email us on bookings@empire-groupuk.com with your requests.

While creating a booking, you will have an option to select a specific interpreter by their Name or ID number.

Alternatively, you can enter the Name or ID number of the interpreter, in the Additional information text box.

If you want to sign up to utilise our services or need more information, you can email us on contract.management@empire-groupuk.com

If you are unable to connect or need other technical support, you can call our Customer Services team on 0330 2020 270.

To request a password, you can email us on bookings@empire-groupuk.com